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Young girl holding a blue ball and playing in soft play at namco funscape

Soft play at Metrocentre

Young kids love soft play because they get to be wild in a way that we’d never let them be at home. They can burn off that excess energy and you can let them, knowing that they’re in a safe environment while you get to enjoy the rare chance to sit down, have a tea or a coffee and just be adults while they’re being kids.

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Soft Play

There’s nothing quite like a soft play area to give kids the chance to run wild and free and have the time of their lives in a safe and secure environment and our centre is also a great place for kids’ birthday parties.


Our opening hours for soft play are from 10:15am until 6:45pm, Mondays to Sundays. The admission price is £5.95 which includes two adults. Children under 12months is £2 each including an adult. 


Toddler morning is £5.95 which includes a small hot drink and kids juice. Available before 11am Monday to Thursday Term Time.


Session times are as follows and last 1 hour 30 mins:

Session 1: 10:15 - 11:45 

Session 2: 12:00 - 13:30

Session 3: 13:45 - 15:15

Session 4: 15:30 - 17:00

Session 5: 17:15 – 18:45


Pre booking online is advisable due to the limited availability. Book online here.

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NAMCO Funscape Metrocentre, Unit 244 Garden Walk, Gateshead, Metrocentre, NE11 9XY

Email: Tel: 0191 406 1066
  • Monday 10:00 - 23:00
  • Tuesday 10:00 - 23:00
  • Wednesday 10:00 - 23:00
  • Thursday 10:00 - 23:00
  • Friday 10:00 - 23:00
  • Saturday 10:00 - 23:00
  • Sunday 10:00 - 23:00

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Everything They Need to Run Wild, Safely

What do kids love so much about soft play? It’s the chance to run, to jump, to slide, to crawl, to climb and it’s all right here in our soft play areas. There’s plenty to explore, new friends to meet, lots of fun to have and even the chance to learn as they go. And best of all, you can be confident that they’re safe while they’re having fun.

Play sessions are pre-bookable and set at designated time slots for up to 90 minutes of play.

PAC-MAN™& ©Bandai Namco Entertainment Inc., ©Nintendo Licensed by Nintendo, ©Bandai Namco Entertainment Inc., ©Bandai Namco Amusement Inc.

Frequently Asked Questions

Find the answer to any questions you have here. Still not sure - Contact Us

  • We serve a delicious menu of food and drinks at our diners, bars and restaurants – take a look at the menu on your local venue’s page to see what you fancy. Costa Coffee is available at most of our venues, and Clyde's Bar & Grill restaurant is located at NAMCO Funscape Tamworth.

  • Only food and drink purchased from the locations can be consumed on the premises.

  • Unfortunately, we can't guarantee that any of our food products are free from nuts, seeds or other allergens. If you have any special dietary requirements, you are welcome to bring your own home-prepared food, but please tell the team at the venue that is what you’re doing.

    We have some vegetarian options, and if booking a big party that requires special catering, halal or kosher food for example, we are happy to accommodate via external specialist caterers.

  • In the first instance, please speak to the duty manager who will be happy to hear any feedback or help with a complaint. If you wish to speak to our Head Office, you can email on

  • Just call the venue and let them know. Where deposits have been taken, these cannot be refunded.

  • The soft play facilities are available to any child aged between one and eight years (11 years at Braintree), and under 149cm.

  • We love children’s birthday parties and are well known for the great fun all children have at NAMCO Funscape. To find out what is on offer at your local venue, go to their page on the website or find them on the Party page. All parties are catered, hosted and have bowling games included with a party pack, containing all the information you need, plus invitations. Food and gifts vary across the sites so please check with your local venue for the options.