Customer Service Assistant


Location: Trafford Centre, Manchester

Salary: Negotiable depending on experience 


Job description

NAMCO Funscape Trafford Centre is hiring!
We are currently have a vacancy for someone who is highly motivated and can work along side our current team.
Jobs include but not limited to:
• Serve customers taking account of the principles of good customer service, remaining helpful and courteous at all times. Including dealing with; bookings, customer queries, complaints (initial stage) etc. either in person or via telephone, email, fax.
• Work on all the sites departments as required i.e. bowling reception, lanes, shoe bar, prize shop, food outlets, bars, pool bar, etc.
• Promote the sites facilities, offers, membership schemes etc. to potential new and existing customers using the following methods; over the phone, handing out POS material, using the sites PA system, etc.
• To assist on promotions, themed events, exhibitions etc. Occasionally these may be off site.
• Carry out cleaning duties as instructed.
• Ensure that all Bowling and Machine faults are reported correctly.
• Ensure that all transactions are dealt with correctly and that any errors are reported to management.
• Ensure the correct handling of both cash and token floats at all times as trained.
• Operate any of the site attractions as required and trained.
• Carry out replenishment tasks i.e. refilling vending machines, re-stocking bars, re-stocking the prize shop etc.
• Receiving deliveries.
• Work with management and colleagues to identify opportunities to increase the areas market share of trade within the locality.
• Provide onward training to other employees.
To apply: Please send a copy of your CV to [email protected] or drop off a CV in person.

Company Profile:

NAMCO UK Ltd. is part of the Bandai Namco group of companies a listed company that operates across the globe. The main business units of the worldwide group are toy and hobby products, game software and amusement facilities however in the UK Namco UK Ltd operates leased large scale multi leisure facilities and significant revenue share contracts.

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